As a former Chicago area resident, I have been ordering Portillo’s for decades. I have reviewed my purchases lately, highlighting the change in the rolls, and the fact that all if the beef is in one bag, eliminating the option of multiple meals. While the rolls have increased in size, they are still too small. The issue with the beef in one bag remains a MAJOR issue. Once you thaw it, you need to use it. We order this for ourselves and family members. None of us are interested or able to use this for one meal. Dilusionally, I never thought Portillo’s would change. It was perfect in every way! I am personally very disappointed, but I guess change is not always positive for everyone. I am sure your changes have been for economy, but you are alienating those who have cherished your brand for decades.
Susan Kerr, Shipped to Grantville, GA