In order to receive your first birthday offer, you need to join at least seven (7) days prior to your birthday. You will receive a message via email and the offer will appear in your inbox for use on your birthday. The birthday offer expires 7 days after your birthdate. Remember to opt in for marketing emails to receive the offer in your inbox. 

You will need to set up your spouse as the "child" to receive both birthday emails. You can do this by going to your "Settings", navigate to the Birthday Club section and add up to 3 "child" birthdays. You cannot edit a child's birthday, but you can remove the child and then re-add.

Please do contact Guest Services here to deactivate your account: www.portillos.com/contactus

Please do contact Guest Services here to deactivate your account: www.portillos.com/contactus

You will need to make sure you are logged into your Portillo's account first. Once you have done so, you will then see the Inbox section in the top right-hand corner of the screen. This is where all your offers will be located. 

The code for your Birthday cake is located in your email. 

Please try searching for "Portillo's" in your email inbox and make sure to check your spam/junk folder. You can also search for this by logging into your account on our website and checking the Inbox section. This can be found in the Inbox section of the app as well. However, if you are still not seeing this reward and your birthday is correct in your account please do contact Guest Services for assistance here: www.portillos.com/contactus

The birthday reward will be available for use 7 days prior to your birthday and for 7 days after. This can be redeemed at any of our locations. 

The birthday reward is only valid for a slice of our famous chocolate cake.