What qualifies as an entrée for the promotion? Any entrée item from our Burgers, Beef, Hot Dogs, Sausage, Chicken, Fish, and Salad categories qualifies for the promotion. Yes, chicken tenders count as an entrée.
Can I combine this promotion with other offers or discounts? The promotion cannot be combined with other offers or discounts.
Are there any additional terms or conditions I should be aware of? It's always a good idea to familiarize yourself with the terms and conditions of the promotion, which may vary by location. These can typically be found on Portillo’s website or by asking a staff member at your local restau
Can I take advantage of this promotion for catering orders? No, the promotion does not apply to catering orders. It is only valid for individual orders placed for dine-in, takeout, or drive-thru.
I placed my order online/on the app, and I didn't get the $1 Salted Caramel Spice Cake slice. What should I do? If you did not receive the $1 Salted Caramel Spice Cake discount despite placing your order online or through the app, please reach out to our guest services via Portillos.com/service or c
How Do I Update My Account? Please visit Log In | Portillo's to update your account. Portillo's Account / Birthday Club
How do I become a Portillo’s Perk member? Joining is easy! Sign up at portillos.com/perks and add the Perks card to your mobile wallet Portillos Perks
What is Portillo's Perks? Portillo's Perks is our reward program that lets you earn and redeem delicious perks. Every visit brings you closer to exclusive rewards, badges, and surprise offers. Portillos Perks
What do I get? As a new member, you’ll get a free large fry for signing up, earn special badges for your visits, free cake on your birthday, and surprise offers throughout the year! Portillos Perks
Where do I see my badges? Once you earn a badge, it will appear on the front of your Portillo's Perks card in your mobile wallet. Portillos Perks
Where do I see my badge progress? You can track your badge progress by viewing the back of your Perks card. Open your mobile wallet, click your Portillo’s Perks card, and tap the 3 dots in the top right corner to view the back. Portillos Perks
What counts as a visit? Any online, in-restaurant, or drive-thru order with a sub-total over $10 counts as a Perks visit. Be sure to scan your Perks Card at checkout to ensure your visit is counted. If you’re ordering online, make sure you are logged into your account. Portillos Pe