Can I combine this promotion with other offers or discounts? The promotion cannot be combined with other offers or discounts.
Do I need to mention the promotion when ordering? No, as long as you meet the criteria for the promotion (purchase of an entrée), the $1 Salted Caramel Spice Cake offer should automatically apply when added to your order.
Are there any additional terms or conditions I should be aware of? It's always a good idea to familiarize yourself with the terms and conditions of the promotion, which may vary by location. These can typically be found on Portillo’s website or by asking a staff member at your local restau
Can I take advantage of this promotion for catering orders? No, the promotion does not apply to catering orders. It is only valid for individual orders placed for dine-in, takeout, or drive-thru.
What is Portillo's Perks? Portillo's Perks is our reward program that lets you earn and redeem delicious perks. Every visit brings you closer to exclusive rewards, badges, and surprise offers. Portillos Perks
I placed my order online/on the app, and I didn't get the $1 Salted Caramel Spice Cake slice. What should I do? If you did not receive the $1 Salted Caramel Spice Cake discount despite placing your order online or through the app, please reach out to our guest services via Portillos.com/service or c
How Do I Update My Account? Please visit Log In | Portillo's to update your account.
How do I become a Portillo’s Perk member? Sign up here and check out this video on how to add the Perks card to your mobile wallet. Portillos Perks
What do I get? As a new member, you’ll get a free large fry for signing up, earn special badges for your visits, free cake on your birthday, and surprise offers throughout the year! Portillos Perks
Where do I see my badges? Once you earn a badge, it will appear on the front of your Portillo's Perks card in your mobile wallet . You can track your badge progress by viewing the back of your Perks card. Open your mobile wallet, click your Portillo’s Perks card, and tap the 3 dots in the
How do I download my Perks card? Once you enroll in Portillo's Perks, you will receive a text message or email to download your Perks card to your mobile wallet. You can also find a link to download your Perks card in the account settings page at portillos.com/login . Portillos Perks
What counts as a visit? Any online, in-restaurant, or drive-thru order with a sub-total over $5 counts as a Perks visit. Be sure to scan your Perks Card at checkout to ensure your visit is counted. If you’re ordering online, make sure you are logged into your account. Portillo