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When & Where are the tour stops?

When & Where are the tour stops? April 6 – Canal & Taylor (520 W. Taylor Street) April 13 – Oak Lawn (4020 W. 95th Street) April 20 – Bolingbrook (134 E Boughton Rd.) April 27 – Downers Grove (1500 Butterfield Rd.) May 4 – Naperville (1992 W. Jefferson) May 11 &ndas

Where can I buy the merchandise?

Where can I buy the merchandise? The limited-edition merchandise is only available at one of our tour stops.  

How can I enter to win free Portillo's for a year?

How can I enter to win free Portillo's for a year? You can scan our QR code in any of out locations to enter to win starting April 5th. 

Will I be able to buy the merchandise online?

Will I be able to buy the merchandise online? Sorry, at this time its only going to be available at one of our stops, come visit us!

What time will you be at the locations?

What time will you be at the locations? We will be in the parking lot from 4pm -7pm for every stop. 

What is the Dog House Tour?

What is the Dog House Tour? It's our 60th anniversary celebration, learn more here: https://www.portillos.com/60thanniversary/

Where can I get the Lemon Cake?

Where can I get the Lemon Cake? You can get Lemon Cake at any of our restaurants.   Lemon Cake

What is the Lemon Cake?

What is the Lemon Cake? Two layers of yellow caked topped with sweet lemon frosting.  Lemon Cake

When will the Lemon cake be available?

When will the Lemon cake be available? Lemon Cakes, Lemon Cake Shakes and Strawberry Lemon Cake Shakes are available from April 1, 2025  -  August 31st, 2025.  Lemon Cake

Can I get the Lemon Cake shipped?

Can I get the Lemon Cake shipped? Sorry no, the Lemon Cake is too delicate to make the shipping journey. Lemon Cake

My code isn't working to take the survey

My code isn't working to take the survey If you are taking the survey within 7 days of purchase please check your code was entered correctly. If you are taking the survey after 7 days of purchase sorry the code is not valid to take the survey any longer.  Fry Survey

How do I check my delivery status?

How do I check my delivery status? You will receive an email with the tracking number for FedEx in it, simply go to FedEx.com and track the package. If you don’t have your tracking number you can find it by visiting  https://www.portillos.com/tracking/ Shipping

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