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I placed my order online/on the app, and I didn't get the $1 hot dog discount. What should I do?

I placed my order online/on the app, and I didn't get the $1 hot dog discount. What should I do? If you did not receive the $1 hot dog discount despite placing your order online or through the app, please reach out to our guest services via  https://www.portillos.com/contactus/ or call 630-581-

Can I apply the $1 hot dog promotion to a catering order?

Can I apply the $1 hot dog promotion to a catering order? No, the promotion does not apply to catering orders. It is only valid for individual orders placed for dine-in, takeout, or drive-thru.

I didn’t receive my code for a Free Fry?

I didn’t receive my code for a Free Fry? Please contact us , so we can make it right.  Fry Survey

What is the Salted Caramel Spice Cake?

What is the Salted Caramel Spice Cake? The Salted Caramel Spice Cake is a delicious seasonal dessert featuring two layers of moist spice cake, perfectly iced with salted caramel frosting. This cake is available for a limited time only.

When is the Salted Caramel Spice Cake available?

When is the Salted Caramel Spice Cake available? The Salted Caramel Spice Cake is available from August 27th through December 31st, or while supplies last. Be sure to get yours before it is gone!

Can I order the Salted Caramel Spice Cake in different forms?

Can I order the Salted Caramel Spice Cake in different forms? Yes! You can enjoy this treat in three different ways as a whole cake, a slice, or as a Salted Caramel Spice Cake Shake for a unique twist on this seasonal flavor.

How can I order the Salted Caramel Spice Cake?

How can I order the Salted Caramel Spice Cake? You can order the Salted Caramel Spice Cake in-store, online, or in person. Make sure to specify if you would like a slice or the Salted Caramel Spice Cake Shake.

Can I order the Salted Caramel Spice Cake as a whole cake online?

Can I order the Salted Caramel Spice Cake as a whole cake online? Yes. Whole cakes are available online, for dine-in and drive-through. 

How many people does the whole Salted Caramel Spice Cake serve?

How many people does the whole Salted Caramel Spice Cake serve? The whole Salted Caramel Spice Cake serves 10 people, making it a great option for gatherings, celebrations, or simply enjoying at home.

How many people does the whole Salted Caramel Spice Cake serve?

How many people does the whole Salted Caramel Spice Cake serve? The whole Salted Caramel Spice Cake serves 10 people, making it a great option for gatherings, celebrations, or simply enjoying at home.

Where is the $1 Salted Caramel Spice Cake promotion available?

Where is the $1 Salted Caramel Spice Cake promotion available? The $1 Salted Caramel Spice Cake slice promotion is available at all locations.

What is the Spice-tember promotion?

What is the Spice-tember promotion? The Spice-tember promotion is a special offer where guests can purchase a slice of our new Salted Caramel Spice Cake for just $1 with the purchase of an entrée. It is available through the month of September while supplies last.

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