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Are your fries vegan?

Are your fries vegan? No. Our French fries are gluten-free and cooked in a blend of vegetable oil and beef tallow in their own designated fryer. However, the equipment used to filter the oil in the French fry fryer is shared with the fryers responsible for frying items that do contain gluten (i.e. b

Can you get this pizza at Portillo’s restaurants?

Can you get this pizza at Portillo’s restaurants? Pizzas are not available for purchase at Portillo's restaurants. Portillo's & Lou Malnati Italian Beef Deep Dish Pizza

I ordered this as a gift and the recipient refused the delivery.

I ordered this as a gift and the recipient refused the delivery. Since the item is perishable, we are unable to re-ship or refund. Please let the recipient know that a gift is being sent their way before the scheduled date of delivery.  Shipping

The recipient of the package I sent did not receive the "Gift Message" that I entered.

The recipient of the package I sent did not receive the "Gift Message" that I entered. The Gift Message is located on the FedEx Shipping Label that was affixed to the outside of the box containing the food at the bottom. Shipping

What sizes are available in the Crocs?

What sizes are available in the Crocs? •            M4/W6 •            M5/W7 •            M6/W8   •  

Where can I order the Italian Beef Pizza?

Where can I order the Italian Beef Pizza? Head over to https://www.tastesofchicago.com to place your order to be shipped to you. Pizzas are  not available in the freezer section at your local Lou Malnati’s restaurant. Portillo's & Lou Malnati Italian Beef Deep Dish Pizza

Where can I purchase Portillo’s Crocs?

Where can I purchase Portillo’s Crocs? https://www.portillos.com/crocs Merchandise

Why did Portillo's go Cashless?

Why did Portillo's go Cashless? We are going cashless only in our drive-thru. This is safer for our team members and it creates a faster, smoother service for our guests. 

Can I pay with cash in the drive-thru?

Can I pay with cash in the drive-thru? Right now, we only accept cash inside our restaurant. We'd be happy to accept credit or debit cards and Portillo's gift cards outside. 

When is the Beef Bus® going to Peach Tree, GA?

When is the Beef Bus® going to Peach Tree, GA? After the polling ended, we hit unforeseen local & state roadblocks preventing us from coming to Georgia. We would love to get the Beef Bus ® to Peach Tree City one day. Unfortunately, there are currently too many permitting conditions that we c

When & Where are the tour stops?

When & Where are the tour stops? April 6 – Canal & Taylor (520 W. Taylor Street) April 13 – Oak Lawn (4020 W. 95th Street) April 20 – Bolingbrook (134 E Boughton Rd.) April 27 – Downers Grove (1500 Butterfield Rd.) May 4 – Naperville (1992 W. Jefferson) May 11 &ndas

Where can I buy the merchandise?

Where can I buy the merchandise? The limited-edition merchandise is only available at one of our tour stops.  

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