What time will you be at the locations? We will be in the parking lot from 4pm -7pm for every stop.
How can I enter to win free Portillo's for a year? You can scan our QR code in any of out locations to enter to win starting April 5th.
Will I be able to buy the merchandise online? Sorry, at this time its only going to be available at one of our stops, come visit us!
How do I get free cake? The first 10 fans to visit the Dog House at each stop of the tour will receive an offer for one free slice of our legendary, homemade chocolate cake
What is the Dog House Tour? It's our 60th anniversary celebration, learn more here: https://www.portillos.com/60thanniversary/
When will the Lemon cake be available? Lemon Cakes, Lemon Cake Shakes and Strawberry Lemon Cake Shakes are available from April 1, 2025 - August 31st, 2025. Lemon Cake
Where can I get the Lemon Cake? You can get Lemon Cake at any of our restaurants. Lemon Cake
I am not able to take the survey There is a 7-day window of time to take the survey after your visit. Fry Survey
My code isn't working to take the survey If you are taking the survey within 7 days of purchase please check your code was entered correctly. If you are taking the survey after 7 days of purchase sorry the code is not valid to take the survey any longer. Fry Survey
Can I get the Lemon Cake shipped? Sorry no, the Lemon Cake is too delicate to make the shipping journey. Lemon Cake
The recipient of the package I sent did not receive the "Gift Message" that I entered The gift message is located on the FedEx Shipping Label that was affixed to the box containing the food. Shipping
What is the Lemon Cake? Two layers of yellow caked topped with sweet lemon frosting. Lemon Cake