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Is there a way to track my gift card?

Is there a way to track my gift card? Only for expedited shipping orders do you receive a tracking number. Gift Cards

Help, I received an empty envelope.

Help, I received an empty envelope. Please contact Customer Support: 1-855-472-1875 or  portillos@buyatab.com Gift Cards

What is the cut off time to receive my card in 3 days?

What is the cut off time to receive my card in 3 days? Orders must be placed by 1pm. Gift Cards

Help, I lost my gift card.

Help, I lost my gift card. If the card has a full value, we can reship a new one with standard post. If the card is partially used, we are unable to issue a new card.  Gift Cards

When do Promo cards start?

When do Promo cards start? Starting November 5, 2024 - December 26, 2024, for every $50 in gift card you purchase you will receive a $10 Promo card. Gift Cards

I lost my Promo card.

I lost my Promo card. We are sorry they are not replaceable, please treat them like cash.  Gift Cards

My promo card isn't working.

My promo card isn't working. Please do a balance inquiry on your card and that should activate the card for use. If you still need help please email us at Contact Us and include your card number.  Gift Cards

Do Promo cards expire?

Do Promo cards expire? Yes, they expire on 3/31/2025  Gift Cards

How do I know if the date I'm interested in is available?

How do I know if the date I'm interested in is available? Once you select your preferred location from the drop down menu on the request form, click on the date selector. If the date is unavailable it will be marked out with a red "X". Fundraisers and Donations

Can I host a fundraiser at more than one location on the same date?

Can I host a fundraiser at more than one location on the same date? Yes you can. However, you must submit a request for each location on the desired date and each location must reach $200 in sales to receive a giveback check from that location. Fundraisers and Donations

Does Portillo's accept donation requests?

Does Portillo's accept donation requests? Due to the high volume of donation requests we receive, all requests are considered on a first come basis, and according to allocation for various areas.  All requests must be submitted two weeks in advance at www.portillos.com/good/ . Fundraisers and D

Does Portillo's promote fundraiser nights for the host organizations?

Does Portillo's promote fundraiser nights for the host organizations? No, we do not. Promoting the fundraiser is up to the organizer. Fundraisers and Donations

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