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Who do I contact for an online order that was placed with Door Dash, Uber Eats or any other 3rd party delivery service?

Who do I contact for an online order that was placed with Door Dash, Uber Eats or any other 3rd party delivery service? If you have placed your order outside of our app or website, please do contact the service used for assistance.  Ordering

Do I need to create a Portillo's account in order to order online?

Do I need to create a Portillo's account in order to order online? No, if you are using our app you can select the option to "continue as guest." If you are ordering on our website, you will be able to enter your contact information at the checkout screen. Ordering

Can you label each item for group orders

Can you label each item for group orders At this time, we are unable to label items individually but look to offer this feature very soon.  Ordering

Help, your website has changed. How do I customize a menu item?

Help, your website has changed. How do I customize a menu item? Yes, we made it more user friendly. To customize an item click "customize" you can either remove standard toppings or build your own!  Ordering

How do I update my account?

How do I update my account? Once you log in click on the bottom of the screen "Update Account Settings". Ordering

Why can't I find a big beef?

Why can't I find a big beef? Click on Italian Beef sandwich and you will see Big Beef as your option. Ordering

What is a Jumbo Cheese Sauce?

What is a Jumbo Cheese Sauce? Our famous cheese sauce served family-style. Enough for the French Fry Fast Pack or Onion Ring Fast Pack order. Ordering

I just joined the Birthday Club, when will I get my birthday cake offer?

I just joined the Birthday Club, when will I get my birthday cake offer? In order to receive your first birthday offer, you need to join at least seven (7) days prior to your birthday. You will receive a message via email and the offer will appear in your inbox for use on your birthday. The birthday

I have a shared email address with my spouse, how do I add both of us to the birthday club?

I have a shared email address with my spouse, how do I add both of us to the birthday club? You will need to set up your spouse as the "child" to receive both birthday emails. You can do this by going to your "Settings", navigate to the Birthday Club section and add up to 3 "

My birthday is incorrect in my account

My birthday is incorrect in my account Please visit Log In | Portillo's to update your Birthday. Portillo's Account / Birthday Club

Where can I find my birthday cake offer in the app?

Where can I find my birthday cake offer in the app? You will need to make sure you are logged into your Portillo's account first. Once you have done so, you will then see the Inbox section in the top right-hand corner of the screen. This is where all your offers will be located.    Por

How can I track when my food is supposed to arrive?

How can I track when my food is supposed to arrive? If you have the Portillo's app you can track your order through it, you also would have received a text with a link to tracking. Delivery

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