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Can you receive money back from a Gift Card?

Can you receive money back from a Gift Card? No, there is no cash back on gift cards Gift Cards

Can you order a whole cake online?

Can you order a whole cake online? Of course!

Can I use coupons, gift cards, or birthday club voucher in my online order?

Can I use coupons, gift cards, or birthday club voucher in my online order? Gift cards can be used. Coupons, mailers and vouchers are not yet valid through online ordering.

If I have an issue with my order, who do I contact?

If I have an issue with my order, who do I contact? We hope to provide the most accurate and efficient service as possible, but in the event you are unsatisfied, have a question, or would like to provide general feedback, please visit this page: https://portillosfeedback.smg.com/. 

What is the delivery area for delivery?

What is the delivery area for delivery? The delivery range varies by location. To see if we deliver to your specific location, check out our app or https://portillos.olo.com and enter your address. 

I can’t place an online order. Why not?

I can’t place an online order. Why not? There are many reasons, but common ones include: Did you enter your billing address properly? Did you enter your credit card number properly? Did you enter your credit card expiration date properly?

Where can I go to place a delivery order?

Where can I go to place a delivery order? You can place your delivery order online here or download the Portillo's app through iTunes or Google Play. 

The app/website says there are no delivery drivers in my area. Help!

The app/website says there are no delivery drivers in my area. Help! Either you are outside of our delivery zone, or we currently have an overwhelming demand for Portillo’s delivery in your area. Please check back soon or place your order for a future date and time.

Can I edit my order after I placed my order?

Can I edit my order after I placed my order? If you placed an order for ASAP, your order cannot be changed, as it is already being made. If you placed an order for a future date or time, you can change your order via portillos.com or our app. 

Can I place an order for delivery over the phone?

Can I place an order for delivery over the phone? Delivery orders are only available through pre-paid orders via portillos.com and our online ordering app. If you would like a Portillo's Home Kitchen catering order delivered and set-up buffet style, please call 866-YUM-BEEF.  

I need to change/modify my fundraiser online, what do I do?

I need to change/modify my fundraiser online, what do I do? Any changes/modifications require us to create a new order.  You will need to re-enter the fundraiser code if making online modifications. Please note the codes are NOT automatically transferred over to the new order.  Fundra

How do I make my fundraiser successful?

How do I make my fundraiser successful? Promote! Create a Facebook event, post on your website or send an email to your friends and family. Print the flyer that we send you and post them at relevant locations: Schools, Coffee Shops, Gyms. Fundraisers and Donations

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