Having problems using your Portillo's App? If your Portillo's app is no longer working, you may be using an outdated version that is no longer supported. Please download the latest version of our app in the iPhone or Google Play store.
How do I create a Portillo's online ordering account? You may create a Portillo's online ordering account by either downloading the app and following the on-screen instructions or by visiting here to set up a new account.
How do I change my Portillo's online ordering account? If you would like to edit your Portillo's account, please sign in here . In your web browser, click "Settings" in the top right corner or within your app click "More" in the bottom right corner and click on "Profile
What should I do if I cannot log into my account? Check your internet connection. In the Portillo's app or here , click "Log In" and click "Forgot Password" underneath the "Password" box. From there, please complete the following: 1. Enter the email address associat
What can I change in my account settings? You can edit your first name, last name, email, phone number, favorite location, password, notification preferences, delivery addresses, and add up to 3 kids for the Birthday Club.
I forgot my password Check your internet connection. In the Portillo's app or here , click “Log In” and click “Forgot Password” underneath the “Password” box. From there, please complete the following: 1. Enter the email address associated with your Portillo&r
Can I see my transaction history for my account? Login here and you can view your recent orders on your Dashboard. You can also save your favorite orders to re-order again! If you are using the Portillo's app, tap on "Recent Orders" to the right of "Order Now" on the ho
I don’t have a cell phone/way to get online. How can I place my order in advance? We are happy to place your order upon arrival; we have team members available to assist you once you arrive. We will work quickly to place and prepare your order for you. Ordering
How can I place a pickup order? Visit portillos.com and click on "order now", then select "inside pickup". Ordering
How early can I place an order? All takeout orders can be placed up to 45 days in advance. To place your takeout order in advance, please visit our website portillos.com, or download our Portillo’s App. Ordering
I’m looking to place an order, what is the best way to do this? All takeout orders can be placed online. The best way is to place your order directly on the Portillo’s website or Portillo’s App for the best dill! Ordering
Why can’t I call in to place my takeout order over the phone? W e have updated our online ordering platforms and will no longer be offering the option to place takeout orders over the phone Ordering