What should I do if I cannot log into my account? Check your internet connection. In the Portillo's app or here , click "Log In" and click "Forgot Password" underneath the "Password" box. From there, please complete the following: 1. Enter the email address associat
What can I change in my account settings? You can edit your first name, last name, email, phone number, favorite location, password, notification preferences, delivery addresses, and add up to 3 kids for the Birthday Club.
Can I see my transaction history for my account? Login here and you can view your recent orders on your Dashboard. You can also save your favorite orders to re-order again! If you are using the Portillo's app, tap on "Recent Orders" to the right of "Order Now" on the ho
I forgot my password Check your internet connection. In the Portillo's app or here , click “Log In” and click “Forgot Password” underneath the “Password” box. From there, please complete the following: 1. Enter the email address associated with your Portillo&r
How can I place a pickup order? Visit portillos.com and click on "order now", then select "inside pickup". Ordering
I’m looking to place an order, what is the best way to do this? All takeout orders can be placed online. The best way is to place your order directly on the Portillo’s website or Portillo’s App for the best dill! Ordering
I don’t have a cell phone/way to get online. How can I place my order in advance? We are happy to place your order upon arrival; we have team members available to assist you once you arrive. We will work quickly to place and prepare your order for you. Ordering
How early can I place an order? All takeout orders can be placed up to 45 days in advance. To place your takeout order in advance, please visit our website portillos.com, or download our Portillo’s App. Ordering
How do I cancel my order? If you placed your order for ASAP you are unable to change this order. If you have placed your order for a future date or time you can modify it by logging in to your Portillo's account. Visit Portillos.com or call 866-YUM-BEEF at least 24 hours before delivery or
How do I add, remove, and edit payment card information? To remove a card, please log into your Portillo's account. Click on your account settings and you can delete any credit card or gift card from your account. You can add a card at check out. Ordering
How do I modify my order? If you have placed your order for immediate pickup or delivery, we are unable to modify the order. Visit Portillos.com or call 866-YUM-BEEF at least 24 hours before delivery or pickup time. Due to inventory & labor costs, refunds are only available for orders canc
Why can’t I call in to place my takeout order over the phone? W e have updated our online ordering platforms and will no longer be offering the option to place takeout orders over the phone Ordering