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Is it possible to pick up my catering order through the drive-thru?

Is it possible to pick up my catering order through the drive-thru? No, it is not possible to pick up a catering order through the drive-thru. Much of the packaging we use is too large to pass through the window. We invite you to pick up inside at the catering counter. Catering

Where do I go to pick up my catering order?

Where do I go to pick up my catering order? In order to provide better and faster service, Portillo's now has designated pickup areas in all of our restaurants. This counter/shelf is usually located near the bar and dessert counter. Catering

When do I pay for my catering order?

When do I pay for my catering order? Payment is taken when you place the order in the app, online, over the phone. We accept Visa, Master Card, American Express, Discover Network and Portillo's Gift cards.  No personal checks are accepted. Cash is accepted for same day walk-in orders, howev

Does Portillo's offer discounts?

Does Portillo's offer discounts? We currently do not have any promotions at this time.  Catering

Is there a minimum amount that I must spend on a catering order?

Is there a minimum amount that I must spend on a catering order? There are no minimum item or dollar ordering restrictions on our catering menu. Catering

Does Portillo's sell any raw product?

Does Portillo's sell any raw product? All of our product is fully cooked and ready to serve.  Even our items that come cold are precooked and just need warming.  Catering

Does Portillo's deliver?

Does Portillo's deliver? Our delivery spots do fill up quickly and we suggest you order as early as possible.  Deliveries are based upon distance and driver availability. Order setup is subject to driver availability and may incur additional fees.   If delivery is not available, we do

Do you sell fried chicken at any of your locations?

Do you sell fried chicken at any of your locations? While we do not offer bone-in fried chicken on our menu, all Portillo's restaurants offer chicken tenders. Catering

Can I get hot pasta?

Can I get hot pasta? You can pick up hot, ready to serve, regular or baked mostaccioli (choice of marinara or meat sauce) and vodka pastas at any of our restaurants.  Our Barnelli's restaurants also carry hot, ready to serve, specialty pastas.   Note: Barnelli's restaurants ar

How do I cancel my order?

How do I cancel my order? Please call 630-581-0770 or Contact Us . All cancellation or change requests must include the billing name and the order number. Although we will make every effort to process your cancellation or change request, we cannot guarantee that we will be able to make the chan

My shipping address is wrong, how do I fix it?

My shipping address is wrong, how do I fix it? Please call Guest Services at 630-581-0770 or Contact Us  as soon as you notice the address is incorrect. We will need 2 business days to correct the issue. All requests need to include the order number and the new address change.  Shipping

Can I ship outside the United States?

Can I ship outside the United States? We are able to ship our products anywhere in the United States. We are not able to ship to Canada or outside the United States at this time.  Shipping

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